Meet the Team - Servo Garage Doors Olympia

Meet the Olympia Team Behind Servo Garage Doors Olympia

We’re the crew that shows up when your torsion spring snaps at 6 a.m. and you can’t get your car out for the morning commute. Every technician on our Olympia team is background-checked, uniformed, and trained to the same standard, but each of us brings something distinct to the truck. What unites us is simple: we quote a flat, written price before touching a single bolt, and we leave you with a documented photo record of everything we found and fixed. That’s Clause 1 and the founding rule, and it’s how we’ve operated since Marcus Deller opened this location in 2015.

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Our People

Marcus Deller, Owner & Lead Technician

I’ve been working on garage doors since before I started Servo in Olympia in 2015. My background is in commercial door systems, which taught me that a 500-pound industrial roll-up and a residential Clopay panel door share the same physics: torsion springs store lethal energy, and respect for that energy is what keeps technicians and homeowners safe. I still run calls personally, especially when a customer has been told they need a full door replacement and I suspect they only need a section repair or track realignment. I carry a full inventory of common springs, cables, and LiftMaster logic boards on my truck, and I have a standing rule: the customer sees the failed part in a photo before anyone quotes a replacement. That’s Clause 4, and it’s non-negotiable. I live in the Black Hills neighborhood with my dog, and yes, I’ve changed a broken spring in the rain at 7 a.m. more times than I can count. The coffee afterward never tastes better than on those mornings.

Derek R., Senior Installer

Derek joined us in 2019 after eight years installing doors in the Tacoma market, where he developed a specialty in wind-load-rated systems for coastal properties. He handles our full-replacement jobs across Olympia, Lacey, and Tumwater, and he’s particularly good at talking homeowners through the difference between a 25-gauge and 24-gauge steel panel without making it feel like a sales pitch. Derek is certified in Clopay and Amarr installation protocols, and he’s the one we send when a job involves custom wood overlay or a high-lift track conversion for a garage with a car lift. His human detail: he keeps a notebook of every door he’s installed, with the homeowner’s name and the date, and he’ll occasionally pull it out to show a customer that their neighbor on the same street got the same model three years prior. He lives near Priest Point Park and commutes with a thermos of tea that he refills exactly twice a day.

Sandra K., Service Coordinator

Sandra is the voice you hear when you call (360) 995-1547 at 2 a.m. because your garage door won’t close and your opener is flashing five times, which usually means a misaligned safety sensor. She’s been with Servo since 2017 and has trained every dispatcher we’ve hired since. Sandra doesn’t just schedule calls; she troubleshoots over the phone when possible, walking customers through a quick limit-switch adjustment or helping them determine whether a grinding noise is a worn trolley carriage or something more serious. She knows which technician carries Wayne Dalton TorqueMaster conversion kits, who has the most experience with Genie screw-drive openers, and which neighborhoods in Olympia tend to have older Raynor doors that need proprietary bottom fixtures. Her detail: she keeps a map of Thurston County on her desk with colored pins for every emergency call we’ve handled in the last month, and she uses it to route technicians efficiently during weather events. She grew up in the Yelm area and still knows which back roads stay passable when I-5 floods.

Jesse T., Apprentice Technician

Jesse started with us in 2023 after completing a mechanical program at South Puget Sound Community College. He’s currently working toward his full technician certification under Derek’s supervision, and he’s already proficient in cable replacement, roller swaps, and basic opener diagnostics. Jesse’s specialty is patience: he’s the technician we assign when a homeowner wants to understand exactly why their torsion spring broke, how the cycle rating works, and what they can do to extend the life of the next one. He carries a torque wrench calibrated in quarter-turn increments and documents every winding cone setting in his job notes, which Marcus reviews weekly. His detail: he still gets excited when he correctly diagnoses a failed logic board by the pattern of LED flashes on a LiftMaster unit, and he’ll explain it to the customer with the enthusiasm of someone who recently learned it himself. He rents a place near The Evergreen State College and bikes to the shop when the weather cooperates.

One Standard, Every Job

Servo Garage Doors Olympia operates as an independently owned and operated business under The Haven Standard, a documentation and accountability framework that connects ten home-service brands across the region. What this means for you: every technician on this page works from the same playbook. Clause 1 requires a flat, written price and written scope before any work begins. Clause 4 requires photographic documentation of the failed part before quoting a replacement. The 365-Day Done Right Promise applies to every repair, and the documented photo record you receive traces directly back to the founding rule Marcus established in 2015.

The Haven Standard contributes the system, the training protocols, and the accountability structure. We hold our own local license and insurance, make our own hiring decisions, and answer our own phones. When you call (360) 995-1547, you reach Sandra or another live person in Olympia, not a call center. When we dispatch a technician, you get a named professional and an on-the-way text. The standard doesn’t replace local accountability; it reinforces it with documentation you can hold in your hand.

We’ve made right more than 18,000 garage doors since 2015, and every one of them closed out with a written price agreed in advance and a photo record delivered to the customer. That’s not a marketing claim. It’s the job file.

Written by Marcus Deller, Owner at Servo Garage Doors Olympia, serving Olympia, Lacey, Tumwater, and Thurston County since 2015.