Frequently Asked Questions

Most repairs take 45 minutes to 2 hours. A broken torsion spring on a standard 16-foot door is typically 60-90 minutes. Off-track doors, which we see frequently in Fort Lewis and Steilacoom after movers or kids bump them, usually take 30-45 minutes once we assess whether the track is bent or just knocked loose. We schedule arrival windows, text when the tech is en route, and name the technician you'll meet - Clause 2 of the Haven Standard. Same-day appointments are often available within our operating hours.

We arrive in the scheduled window, inspect the full system - springs, cables, rollers, tracks, hinges, opener, safety sensors - and photograph anything we find. You see the photos before we quote. If you approve, we complete the work, test the door's balance and safety reversal, lubricate moving parts, and leave you with a documented record of what was done, what parts were used, and what we observed about the remaining system's condition. This documentation is part of every Haven Standard job since 2015.

We often can, depending on when you call and what parts are needed. Our trucks carry springs, cables, rollers, hinges, sensors and logic boards for most Wayne Dalton, Craftsman and LiftMaster systems. For specialty parts or custom doors, we order and schedule a return visit. Our hours are 7:00 AM to 7:30 PM, seven days a week, so we have broad availability for Olympia, Lacey and nearby areas. Call (360) 995-1547 to check today's schedule.

Yes, someone 18 or older needs to be present to approve the written quote before work begins and to review the completed job. We don't start without a signature on the scope and price. If you're selling a home in University Place or Lakewood and need coordination with a realtor or tenant, we can arrange that - just let the coordinator know when you book.

Repair is usually the right call for isolated failures: one broken spring, a worn cable, a failed opener, misaligned sensors. Replacement makes more sense when the door is over 20 years old, has multiple failing components, significant panel damage, or you're dealing with repeated callbacks on an aging system. In Olympia's marine climate, steel doors without proper galvanizing or insulation often deteriorate faster. We photograph what we find and give you both options when they're close calls, with prices for each.

Yes, we stock springs, cables, rollers, hinges, bottom seals and logic boards for common Wayne Dalton models including the TorqueMaster spring system found in many Olympia homes built between 2005 and 2015. TorqueMaster springs are contained in a tube, which makes them safer but requires specific tools and knowledge to replace. We carry the full kit and have the winding equipment on our trucks. Not every company in the area does.

Yes, we work on Craftsman openers regularly, including the chain-drive, belt-drive and direct-drive models sold through Sears and later through Lowe's. Common issues are stripped nylon gears, failed circuit boards, and misaligned travel limits. We carry replacement gears and boards for the most common models. If your Craftsman opener is over 15 years old and needs major internal work, we'll show you the repair cost versus a new LiftMaster with modern safety features and battery backup.

We can source and install Raynor doors by special order, though we more commonly stock and recommend Wayne Dalton and Clopay for the Olympia market due to faster availability and local support. If you have a specific Raynor model in mind - their Distinctions or BuildMark lines, for example - we can quote it with a 2-3 week lead time and full written specifications. We'll also show you comparable options we can install sooner.

We install LiftMaster most often because of their reliability, local parts availability, and the quality of their safety sensor systems. Their belt-drive models with MyQ smart connectivity and battery backup are particularly well-suited to Olympia's occasional windstorms and power outages. For budget-focused jobs, their chain-drive 8160 series is workhorse-simple. We explain the differences, photograph your current setup, and quote each tier so you choose based on actual features, not pressure.

Every professional working under our name is required to hold the license and insurance their state requires, and we verify it before they ever represent Servo Garage Doors in Olympia. Their license numbers are available on request. This is Clause 3 of the Haven Standard - Verified crews. We're also insured and bonded as a company. If you want documentation for your HOA, property manager or insurance claim, we provide it promptly.

Permit requirements in Olympia depend on whether the work is a like-for-like replacement or involves structural changes. Replacing an existing door on the same opening typically doesn't require a permit. Installing a new door where none existed, or widening the opening, usually does. We know the Thurston County permitting process and will tell you upfront if your job requires one, handle the paperwork if it does, and factor any permit costs into your written quote. No surprises.

This location is independently owned and operated by Marcus Deller, serving Olympia and surrounding communities since 2015. We're part of the Servo Garage Doors network, which means we follow the Haven Standard - the documentation, pricing and crew-verification protocols developed by the parent brand. What that gives Olympia homeowners is local accountability plus buying power that keeps parts prices honest and availability high. Marcus lives here, hires here, and answers for the work done under his license.

We're open 7:00 AM to 7:30 PM, Monday through Sunday. That covers most garage door emergencies - a spring that snaps before work, a door that won't close at dusk, an opener that quits on a Saturday morning. If you call outside these hours, you can leave a message or request a callback, and we'll reach you first thing when we open. For true lockouts or security concerns, we prioritize next-available appointments. Call (360) 995-1547 to check today's openings.

A door stuck open with valuables exposed, a car trapped inside with no other exit, or a hanging cable or spring that could cause injury - these are emergencies we prioritize. A noisy opener or a door that opens slowly but functions is important, but not urgent. When you call, the coordinator asks a few questions to understand the situation and schedules accordingly. We don't manufacture urgency; we respond to actual need within our 7:00 AM to 7:30 PM hours.

Yes, we regularly work in Fort Lewis, DuPont, Yelm and the surrounding areas. We understand the housing turnover, inspection requirements, and timing pressures that come with military moves. We provide written documentation of every repair for your housing office or landlord, and we can coordinate access for rental properties when you're already stationed elsewhere. Just let us know the situation when you book.

Parts and labor are warranted according to the manufacturer's terms and our written scope. Standard torsion springs typically carry a 3-7 year warranty depending on the cycle rating we install. Cables, rollers and hinges are warranted for one year. Opener installations carry the full LiftMaster or Craftsman manufacturer warranty plus our installation guarantee. Every warranty term is written on your invoice before we start - Clause 1 of the Haven Standard. No verbal promises, no hand-waving.

The Haven Standard is the five-clause protocol every Servo Garage Doors location follows, developed in 2015 after the founder saw too many homeowners sold whole systems when a single part would do. Clause 1: Have it in writing - flat price, written scope, written warranty before anyone starts. Clause 2: Arrive on schedule - real window, named tech, text en route. Clause 3: Verified crews - licensed, insured, background-checked. Clause 4: Evidence on every job - photos and readings of what we actually found. Clause 5: No surprises - no door upsell, no scope creep, no "while we're in here." Every job we do in Olympia is documented under this standard.

You call us, we come back. If it's within the warranty period and related to our work or the parts we installed, there's no charge. If it's a new, unrelated issue, we diagnose it, photograph it, and quote it separately - same process as the first visit. We've been in Olympia since 2015, and we plan to be here long after any single job. Our reputation in this market depends on how we handle the occasional callback, not just the smooth jobs.

Yes. The price on the page - your page, with your name and the date - is the price you pay. If we missed something in our initial assessment and the job is more complex than quoted, we eat the difference or we stop, explain, and quote the additional work for your separate approval. We don't proceed with unapproved charges. This is fundamental to how we've operated since Marcus Deller opened this branch in 2015, and it's non-negotiable under the Haven Standard.

Written by Marcus Deller, Owner at Servo Garage Doors Olympia, serving Olympia, Lacey, Tanglewilde, DuPont, Yelm, Shelton, Fort Lewis, Steilacoom, Lakewood, University Place, Artondale and Fircrest since 2015.